Executive summary 3

General findings 7

2.1 The state of the market 7

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2.2 The four phases of the Industrial Internet evolution 8

2.3 Key near-term opportunities and benefits 9

2.4 Major challenges and risks 10

Convergence on the outcome economy 12

3.1 From connected products to software-driven services 12

3.2 The emergence of the outcome economy 13

3.3 Delivering outcomes through connected ecosystems and platforms 14

Shift towards an integrated digital and human workforce 17

4.1 Enhancing productivity and work experience through augmentation 17

4.2 Creating new jobs in hybrid industries 18

4.3 Reskilling for digital industries 18

Recommended actions for stakeholders 21

Appendix A: About the research 29

Appendix B: Glossary 32

References 33

Acknowledgments 34

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